Please be sure you have selected the correct size of Kangapouch.
All sales on 'seconds' or 'custom made' orders are considered final sales.
Any returns or exchanges must be made within 30 days of receipt of the product.
The Kangapouch cannot have been used. This means that it can not have been, slept in, washed or soiled.
Return shipping is at the expense of the customer.
Exchanges do not require a restocking fee.
Returns will be charged a $19 restocking fee to cover our shipping cost to you.
Return packages coming from the US must be shipped with United States Postal Service USPS (EMS service excluded).
Mark as 'Return' on the package in large letters as well as on the customs form.
USA returns from any courier such as Fedex, DHL or UPS will not be accepted.
Returns or exchanges from any country other than the USA or Canada are not accepted.
All of our products have been checked for quality prior to shipping.
However, should you have a concern, please contact us immediately.